They can hear the motor going but the door itself is not opening.
Garage door opener runs but gear won move.
In this case the motor will run and the gear will turn but the chain will not move and the door will not open.
This excess tension causes the gear that moves the chain to grind down.
If the gear becomes too worn it will no longer be able to move the chain.
Replace broken chain belts sprockets or pulleys.
If you are able to raise your garage door easily it is not the problem.
Check to make sure the chain belt assembly is not broken or off its pulley.
You activate the door opener by either a remote control hand held unit or by pressing the wall button mounted on the wall and hear the motor humming but the garage door does not move.
If the chain was installed too tightly on the garage door opener it can make opening the door more difficult for the automatic opener.
This indicates that something in the opener system has malfunctioned.
Automatic garage door opener runs but door doesn t move.
Replace a broken gear and sprocket assembly with the manufacturer approved replacement part.
If the gear and sprocket assembly breaks the motor runs but the door won t move.
If not re engage it.
Check to make sure the pulley is not boken.
There are mainly two reasons for this occurrence and one of the reasons is depicted in this blog.
This is frustrating especially if you re trying to get your car out of the garage.
60 minutes or less.
Sometimes homeowners will find that their automatic garage door opener runs but the door doesn t move.
Detach the opener by pulling the emergency handle downward.
Opener runs but the garage door does not move screw drive models make sure the carriage is engaged.
This repair guide and video show step by step how to replace the drive and worm gears in a chain drive garage door opener.
This will determine if the issue is connected to the door itself or the opener.
A professional garage door technician will be able to tell you whether it is best to replace the opener or repair the old one.