They can hear the motor going but the door itself is not opening.
Garage door won t move at all.
2 brace the open door.
If the door only moves a few inches and stops the rpm sensor could be bad.
If the motor doesn t run at all you may need to replace the garage door opener logic board.
First check the sensor lights.
Move the garage door up and down until you find a place where the door stays suspended when you let go.
If that point is more than four feet or less than three feet above the ground you will need to balance the door.
Automatic garage door opener runs but door doesn t move sometimes homeowners will find that their automatic garage door opener runs but the door doesn t move.
Fix any issues you find or have a garage door specialist repair the garage door.
Try to open the door manually.
Replace the main gear drive if the garage door opener makes a grinding noise but the door doesn t move your main drive gear is probably toast.
If the latch gets locked accidentally or it isn t fully retracted then the door won t move.
The main drive gear is the plastic gear that comes in direct contact with the worm drive gear on the motor.
The following is a guide of how to adjust the tracks to unbind it.
This is frustrating especially if you re trying to get your car out of the garage.
If the door doesn t move at all or sticks in some areas check for a bent door track.
Also make sure the door latch retracts fully.
A garage door is considered bound when it s difficult or impossible to move up and down.
Loosening the screws on the track use a screwdriver to loosen the screws that are in the tracks to secure it to the garage door frame.
Disengage the door from the trolley by pulling the emergency cord if none of the basic checks reveals a simple explanation for why the door won t open.
Although rare a failed drive motor is another reason why the door won t open.
Garage door opener won t open all the way fix.