Another cause for this could be that the door hinges are loose or not attached properly.
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If the flap on the ice dispenser is not closing properly it allows warm air to enter the freezer compartment and causes frost build up in the freezer.
Refer to your owner s.
To check the flap open the left side door and look at the black flap inside the ice chute.
A common cause for ice buildup is a faulty door seal if a refrigerator has a bad door seal the outside air will pass into the fridge and cause the ice build up problem you are experiencing.
Remove any visible frost build up with a dry towel.
Try the following to resolve this issue.
If the flap is in the correct position it is flush against the housing.
Turn the control to a warmer setting.
Refrigerator frost in freezer.
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If your refrigerator has ice build up on the inside here are a few things you can check yourself to fix the issue.