Check to see if the emergency release cord was pulled recently check to see if the screw inside the rail is turning.
Genie garage door opener off track.
Locate the jamming wheels.
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Partially open the door and until the damaged track is lined up with one of the rollers.
If the screw inside the rail us turning and the carraige is engaged but the door is not moving replace the carriage.
Disconnect the garage door from the opener.
Use a pair of vice grips or locking pliers to hold the garage door in place.
Once you locate where the wheels on the door are jumping.
Note that locating the jamming wheels may be a challenging task for a diy first timer thus need to call for technical support.
Once the door is open observe to locate the wheels that are getting off the track.
Open the door manually.
Open and straighten the track at the spot where the roller has jumped out of the track use a pair of pliers and open up the track.
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Close the door and open it again if you do not immediately spot the jamming wheels.
Make sure the carriage is engaged.